WHAT SETS OUR CUSTOMER CARE APART?
The Granville Customer Care Team is committed to serving all Granville homeowners. Our journey begins with your pre-closing tour and continues after close of escrow to assist you with any home concerns.
We offer a personalized online Homeowner portal and 24/7 emergency on-call service every day of the year.
Regardless of whether or not you purchased your home from us or a previous owner we will always be available to assist any Granville homeowner.
The Granville Homeowner portal is available 24/7 to assist you in submitting service requests, viewing information about your home, and providing maintenance reminders.
Upon close of escrow you will receive an email to register for an account. If you need assistance accessing the portal or setting up an account please contact us at: firstname.lastname@example.org or call (559) 268-2000.
get in touch with us
Direct: (559) 268-2000
Fax: (559) 436-1659
ADDRESS: 1306 W. Herndon Ave., Suite #101, Fresno, CA 93711
Note: Homeowners with access to the Homeowner Portal are requested to use the portal to submit any warranty requests
Direct: (559) 445-9000
Frequently asked questions
Granville Homes is available Monday-Friday from 7 a.m. to 6 p.m., and is on-call for emergencies after hours.
If you have a non-emergency issue, please contact (559) 268-2000 and leave a message with the Customer Care answering service. They will send a notification to the Customer Care team to contact you the following business day.
The best way to report non-emergency issues is to submit an online service request. Your request will be sent directly to the Customer Care department where a representative will contact you within 24 hours.
While issues are inconvenient, not every issue is an emergency. These are the conditions our trade partners respond to as emergencies:
- Total loss of electricity
- Total loss of water
- Plumbing leak that requires the entire water supply to be shut off to the house
- Gas leak
- Total loss of air conditioning when the outside temperature is above 100F
- Total loss of heat when the outside temperature is below 50F
If you have an emergency during business hours, please contact the Customer Care department at (559) 268-2000 to speak with the first available representative. If you have an emergency after hours, please contact the Customer Care department at (559) 268-2000 to speak with the Customer Care answering service. They will report your emergency to the on-call Customer Care representative who will call you back within a few minutes of receiving the call.
Customer Care technicians are available for assessment appointments Monday through Saturday as early as 8 a.m. and as late as 4 p.m.
Each trade partner who builds and performs warranty work on your home has their own business hours of operation. Most of our trade partners are available for non-emergency issues in your home Monday-Friday from 8 a.m. until 3 p.m. For emergencies after hours, please contact (559) 268-2000 to be connected with an on-call Customer Care representative.
The Customer Care department has developed a maintenance program called the Granville Care Package for our homeowners. Our pricing is very competitive, as we have negotiated prices with our trade partners. Learn more about the Granville Care Package.
The warranty period of a Granville home begins at the close of escrow. Since your home is comprised of many components and was built by multiple trade partners, the warranty on each component varies. Please refer to the Homeowner Guide you received at the signing of your contract. For specific details, please contact the Customer Care Department.
Granville Homes is committed to providing services for all Granville homeowners. Our Customer Care team is dedicated to assisting all Granville homeowners with their questions or concerns, not just those who purchased it directly from us. Customer Care offers a complimentary one-hour home orientation appointment for homeowners who bought a resale Granville home. This is the perfect opportunity for new Granville homeowners to get to know their home builder and learn valuable information about warranties and caring for their home. Please contact us with your updated contact information and to schedule your home orientation appointment at (559) 268-2000, or log into your Granville Homes Account and submit an online service request.
Granville Home Maintenance
How to shut off the water to your home
I don't have hot water!
My garbage disposal is not working!
How to maintain your windows
How to lubricate door hinges
How to clean your dishwasher filter
Let us take the hassle
out of home maintenance
Granville Care Package
When it comes to home maintenance, why not leave it to the experts? The Granville Care Package is a customizable menu of services that covers the key elements of your required home maintenance, including roof and rain gutter clean-up and inspection, plumbing inspection, inspection and replacement of your HVAC filters and your tankless water heater flush. Services are available individually or as a discounted package.
For details and pricing, contact the Granville Customer Care Department at (559) 268-2000 or email email@example.com
Make Great neighbors!
check out Our Referral PRogram
At Granville Homes, referrals are the sincerest form of flattery. Your referrals are what helped us become the #1 builder in the Central Valley. Just for sending your friends our way, we’ll give you $500, and your friend buying a Granville home will receive $1,000 that they can use toward designer upgrades. Plus, we will increase your reward to $2,000 if you submit your referral on or before June 30, 2023! And remember, there is no limit to the number of friends you can refer – the more you refer, the more you earn!
Some restrictions apply; for details, please view our printable referral form.
Protect the Quality and Performance
Of your Granville Home
Important Maintenance Procedures.*
* These are suggested maintenance procedures. Home maintenance is an important homeowner responsibility. Please refer to your homeowner guide for specific questions and concerns, or contact the Granville Customer Care Department at firstname.lastname@example.org
Leave your home repairs to the experts!
View our GV Handyman program
Granville’s team of skilled technicians are now available to help with your personal home maintenance and repair projects.
FresGO! is a free, easy to use, real-time app transforming how Fresno solves issues. Report infrastructure and non-emergency public safety issues such as graffiti, broken sprinklers, potholes and more from your smartphone or computer. This multi-lingual application automatically routes the report to the proper department and notifies you as soon as the problem is resolved!